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General enquiries:
What we enable you to do
QuMind is a One Platform, One Insight Solution. Powered by an integrated set of Quant and Qual tools. Our centralised platform enables you to self-serve build, manage and invite target audiences to engaging Surveys, Online Qual groups and Online Communities.
We are a self-serve Surveys, Online Qual and Online Community platform provider with unique and optional wrap-around support and consultancy services. We form part of the MindMover group which includes MindMover Insight Consulting. Market insights has been part of what we do since 1999. MindMover was one of the first agencies to see the power of online research, and we’ve been innovating new technology ever since.
We have an in-house experienced team of global software developers, operations and consultancy insights experts. We have created every tool and piece of software in QuMind over the last 19 years.
Products
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Surveys
Intuitive and dynamic features
Select question type and drag-and-drop into survey build screen
Add question text, media, routing, etc
Preview question & save
Become an expert survey builder in no time
Do anything a full-time survey programmer can do, with an easy-to-use, drag-and-drop interface.
- Create custom surveys or use templates easily
- 60+ question types in our question library
- Simple single/multi select question types to grids
- Interactive, mobile-first questions, including sliders, ranking and card sorts
- Interactive elements such as heat maps and dial testing
- Multimedia questions allow for shelf tests, images, and video
- Collect user-generated content using photos and videos
- Survey routing logic (conditional, skips, etc)
- Easily set up complex routing & check (e.g. block rotations, loops,randomising/shuffle questions and sections)
- Automatic quality checking tools (e.g. require answers to open questions, limit number of responses, red herring questions)
- User-friendly system to create quotas, from simple demographics to complex least-filled, block rotation techniques
- Custom question libraries to save programming time
- Many more features!
Fully branded and customised survey templates
Mobile first, works on any device
Template questions available at the click of a button
A suite of 60+ template questions at your disposal with scope for customisation.
Swipe questions
Video responses
Emoji-tagging
Sliders, ratings
Word highlighter
Image and videos
Drag-and-drop, card sorts, baskets and ranking
Hot spot and heatmap
- Reporting Analysis Suite
Raw data exporting
Seamless raw data exporting Ms Excel (csv.), SPSS, Q-software, PRN and other major formats
Export raw data based on date ranges, sources, respondent status, other key variables/fields and device used
Create and download data maps
Top lines
Manage your top line results from one platform. Demonstrate key findings in an agile manner with automated tables and charts.
- View counts and or percentages
- Visualise data in charts
- Create top breaks
- Generate automatic word clouds
- Many more features!
Automated charts
Real-time data view
Create reporting links for your clients and other stakeholders.
Dashboard charting
Select which questions to show
Live reporting
Cross-tabulation analysis tool
Easily export to Excel using the advanced tabulation tool.
- Build simple and complex cross tabulations
- Create multiple simple and advanced breaks
- Apply data filters
- Drag-and-drop interfaces
- Apply various analysis to your tables
Run statistical analysis such as:
- Weighting
- Mean scores
- Standard deviation
- Significance testing
- Many more standard stats…
Text analytics tools powered by AI
Powerful text analytics tools powered by the industry leading “IBM Watson” AI engine.
- Open-end analysis
- Sentiment analysis
- Automated word clouds
- Available for Quant and Qual projects
- Constant up-to-date AI development
Bespoke dashboards
Real-time dashboards which bring results alive in a ready-to-go, no-nonsense format.
Our platform is integrated with Tableau and Ms Power BI. We can integrate with other third parties if required.
Fast and accurate stakeholder-ready reporting
- Project Management
Project management
Start, monitor, manage and finish fieldwork, all in one centralised place.
- Manage & monitor survey quotas
- Observe KPIs on surveys
- Real-time metrics at both granular and project level
- Open, pause and close projects
- Export/download your survey to share with stakeholders or for translation (all languages)
- Manage connections to external sample suppliers
One centralised place
Email invitation system
Send email invitations to your research projects from within the platform.
- Choice of unlimited email templates specifically designed & branded
- Access unlimited email templates with specific pre-determined content
- Easily edit existing email template text
- Automatically place useful respondent information in email templates using tags
- Schedule email invites automatically to send any time or day
- Quality check email invites before sending
- Review email KPIs such as bounce rate and open and click rates at batch or project level
Sampling & targeting respondent segments
User-friendly sampling stratification tools that use a simple drag-and-drop interface.
- Effectively target niche/specific/hard-to-reach customer groups
- Drag-and-drop target criteria into your sample framework screen
- Save commonly used targeting criteria into the sampling library/favourites menu for quick use
- Easily create, save and use sampling frameworks which require rotations or alike within the survey
Drag-and-drop interface
- Online Communities & Panel
Panellist and community management
Monitor and engage interactively with community members, and reward them for their hard work.
- Manage & monitor community members
- Incentive management
- Community member surveys history
- Member details and profiles
- Community rules management
- Upload new community members
Detailed community member management
Community management suite
Community panel health stats via easy-to-use dashboard reporting.
Panel Health Reports:
- Panel size, profile, KPIs, etc
- Comparisons by year/month/week and by member profile data
- Graphs of key figures
Management Tools:
- Manage panel pages: place, add, edit, or remove content
- Manage multimedia assets (e.g. add new videos to thank panel members for their participation)
- Create and moderate discussion forums and send out community newsletters
Engaging community websites
Engaging community website tools, all mobile optimised, with a range of alternatives and add-ons if you like the sound of them!
Welcome videos
Diaries & discussion groups
Video responses and roving reports
Many more engaging community tools
- Online Qual
Online Qual - bulletin boards, forums, diaries, journals & pop-up communities
Our Online Qual tools are highly engaging and interactive, ensuring your insights are as powerful as can be. The platform is easy to use and dynamic. A Qual group can be set up in a short space of time with minimal training. Features include:
- Sequencing different discussions to show at different times
- Unbiased answers – only show other respondents’ posts after the respondent has made a post
- Enabling private diaries – the respondent can only see theirs and the moderator’s posts
- Respondent like/comment on others’ posts
- Tagging posts for segmentation analysis
- Locking discussions (stop replies)
- Uploading videos/images or embedding Youtube videos into posts, and allow respondents to do the same
- Creating polls within posts
- Embedding a host of survey questions within the bulletin boards (drag & drop questions, image highlighter, ranking questions etc)
- Notifications for when someone creates a new topic or replies to the respondent
Online Qual - focus groups & live chats
- Share stimulus such as images, files and video during live chat
- One-to-one chats, or group discussions
- Grant observer access – they can watch but not post
- Grant third-party access to moderate, etc
- Background chat area – moderators & observers can talk, hidden from respondents
- Download transcripts
Allow clients to view as an observer
Online Qual - video upload & analysis
- Respondents can upload a video
- Sentiment analysis
- Explore key themes
- Transcript creation within 24 hours of upload
- You can create reels and isolate key words
- Create word clouds from transcripts
- Filter the transcript data on different segments
- Knowledge Library
Knowledge library
Centralising and securing your research material and file sharing company wide.
The Knowledge Library provides a simple solution to your file sharing and storage issues. Fully GDPR-compliant and accessible via the same platform as our other tools, it is a secure and easy way to upload files online, and share them with your colleagues and stakeholders. Create/edit folders for categorisation with ease. Unlike an external platform like Google Drive, the Knowledge Library sits within the same platform.
One secure & centralised place
- Integrations/API
Third party integrations
Automate and streamline your work flows with QuMind third party integrations via API.
Integrate your; CRM, Data warehouse, Data lake, and other third parties
The QuMind team has experience building small and large scale third party integrations
- Support Wiki
Support Wiki
Our platform is easy to use but if you do get stuck we have a vast Wiki with text, image and video to help you along!
- Browse our Wiki for step-by-step instructions on any feature and best-practice guides
- Contact our client helpdesk team via a dedicated:
- We also offer a variety of assisted self-serve options such as help with survey programming, community management and project management. Our 19 years of experience is at your full disposal
IT and full service support
Consultancy
Access even greater insight into your market with our consultancy services. Tailor-made market research and in-depth expert analysis.
How can our expert consultants help you?
DESIGN NEW PRODUCTS
Find out what your customers actually want.
Using a series of techniques, our team of experts will help you refine your product offer and allow you to launch with confidence:
– MaxDiff. Test product concepts to shortlist, and prioritise, the features worth investing in.
– Ideation. Work with your customers to inspire and refine your ideas.
– Concept testing. Screen multiple ideas to determine which are most likely to appeal.
DEFINING YOUR MARKET
Invest in the right places with the right offers.
Get to know your target market using the following specialist surveys, omnibus reports and data-gathering models:
– Usage & Attitudes. Engage with your audience to understand purchasing drivers.
– Market Sizing. Measure the true size of your target market and ensure it is worthy of investment.
– Data Fusion. Fuse multiple data sources to gain accurate and reliable insight, such as: Customer
Satisfaction, Repeat Purchase Data, Questionnaires, Customer Behaviour.
SEGMENTING YOUR CUSTOMERS
Specialist research models that help you categorise your customer base.
Segment your customers by behaviour, spending habits or demographic, so that you can tailor
your business towards those segments that provide maximum value.
IMPROVING YOUR SERVICES
Measure emotional engagement and customer satisfaction.
Our research shows that customer purchasing is almost always down to emotional engagement between brands and consumers.
– Emotional Engagement Testing. In conjunction with the Psychology Department, Southampton
University, we have developed a process to measure consumers’ genuine responses to different
brands.
– Customer Satisfaction Surveys.We can run continuous tracking to establish key performance
indicators, delivering feedback across your entire customer community.
MEASURING YOUR MEDIA CAMPAIGNS
Optimise your POS, advertising and media executions.
Our Media Performance consultant service can measure the effectiveness of your marketing campaigns in two ways:
– Communication testing. Design your direct mail, online banner ads or TV advertising to ensure
your campaign delivers the desired message.
– Advertising effectiveness. Track advertising performance to optimise future media spend and
demonstrate the value of your investment.
PATH TO PURCHASE
Define your customers’ purchasing journey.
We communicate with your customers, from awareness of your products or services through to
purchasing and evaluation of their experience. Understanding the key triggers that influence their
decisions along the way will ensure you can put your product front of mind.
Support
QuMind is much more than just a platform provider
Pick and choose how we can support you, based on your ad hoc or long term project needs.
Our assisted self-serve model can be scaled up or down at short notice to suit your unique work patterns. Below you will find the types of project support we can offer to supplement your self-serve needs.
QuMind is part of the MindMover Group, meaning we have 20+ years of experience in all the areas listed below. Our research insights background enables us to deliver expert support and consultancy wrapped around the QuMind platform.
Onboarding & Technical Support teams
Project Managers (Quant/Qual)
Survey Programmers
Panel & Community Managers
Qual Moderators
Data Processing & Cross-tabs
Team
Our London and Mumbai based QuMind teams bring together experience, diversity and talent to keep developing cutting-edge Quant and Qual data collection and analysis software.
We take pride in our innovative start-up work environment. This continues to promote lots of idea generation in the team, leading to some pretty cool tech for our clients!
Meet some of the management team below:
Mark Ursell
CEO/Founder
Mark founded MindMover in 1999 and later QuMind. He has overall responsibility for the MindMover Group. His vast experience in online insights and innovation help power the delivery of new insight tech solutions at QuMind.
Alan Hargreaves
Director - QuMind
Alan has overall responsibility for the QuMind business unit, taking care of strategy, key client accounts, new business, product innovation, quality and data security. Alan co-founded and headed the set-up of QuMind from inception after his own last research business start-up venture.
Dalius Ivanovas
Head of I.T
Head of QuMind I.T and its prize lead developer, Dalius co-founded and developed the QuMind platform since day one. He oversees the continuous development of the self-serve platform, data integrations, 3rd party tools/APIs and data security.
Valentin Calugaru
Head of Delivery & Support
Vali heads up the client delivery and support teams. Taking care of training, on-boarding and support. With 14+ years of experience within Market Research Insights, there really is no one who knows our systems better!
Vasiliki Georgiou
Research Director (Qual)
Vasiliki (Vicky) has been a qualitative specialist for over 10 years. Beyond consumer research, her experience includes user research, expert interviews, and substantial B2B research. Vicky has a PhD and academic publications in sociolinguistics/discourse analysis.
Kevin Woods
Research Director (Quant)
Kevin has over 9 years' market research experience working across global brands. He specialises in utilising quantitative techniques such as MaxDiff, TURF or Conjoint to understand consumer behaviour.
